From the corporate corner: New benefits for Corporate members Reply

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Translation companies are an essential segment of the industry, and one key objective of ProZ.com is to better understand their needs and to provide them with tools, opportunities and resources which will help them achieve their objectives.

And of course this also means providing better opportunities for good translators and good companies to meet for their common benefit.

In line with this goal, ProZ.com Corporate members enjoy all the benefits associated with the site’s professional membership package, such as unlimited Blue Board access, plus several other tools and opportunities available exclusively to Corporate members, such as:

  • Increased visibility through privileged positioning in the Translation agency and company directory, the industry’s busiest directory for finding language service providers
  • Full access to both the traditional and advanced directories for finding service providers and collaborators, including premium job posts and vendor management tools
  • A corporate membership badge for added credibility among service providers and clients
  • Access to a dedicated instance of the translation center to manage translation projects, assign tasks and keep all communication and data in a single platform
  • Only Corporate members may apply for inclusion in the ProZ.com Certified PRO Network, giving them increased credibility, visiblity and promotion
  • The ability to extend the Corporate membership benefits and access to employee accounts
  • Immediate job posting (no vetting required)
  • Risk management through exclusive access to a scam prevention tool that allows them to verify the contact email address of potential service providers
  • In the event of feedback or payment disputes on the Blue Board, Corporate members have the ability to work closely with ProZ.com support staff in resolving issues quickly
  • Priority response to support requests, including phone support

The ProZ.com team is currently working on new Corporate-only features such as Classic jobs notifications, a mechanism for corporate members to report feedback on non-delivery by translators, and improved features for employee accounts.

Further down the road we plan to provide better risk management tools – especially for fraud prevention – as well as advanced vendor management features for recruiting, qualifying and managing service providers.

Several channels are used to learn about the needs of translation companies, including through the site’s support center. A survey is also being conducted in order for ProZ.com to better assess the needs of translation companies and learn how it can add value to Corporate membership. If you have not yet participated in this survey, please taking a few minutes to share your concerns and feedback.

Last but not least, I would like to open acorporate corner in this blog, and extend an invitation to all ProZ.com Corporate members to share their views on industry-related issues through a series of guest blog posts. If you are interested in contributing to this initiative, please reply in the comments section below.

Let’s all grow together!

Guest post by Paula Ribeiro: Interpreting the present to translate the future Reply

Today’s guest post was written by Paula Ribeiro – president and co-founder of the Portuguese Association of Translators and Interpreters (APTRAD). This organization will be holding its first international conference on June 18th and 19th in Porto, Portugal.


APTRAD, the Portuguese Association of Translators and Interpreters, was established in February 2015 by a group of freelance professionals in response to a perceived need for a modern, creative and innovative approach in order to achieve greater cohesion and exchange of information at a national level within the profession. After almost one year of hard work we are proud of achieving some of the important goals we initially set.

APTRAD’s motto – Interpreting the present to translate the future – reflects the Association’s aim to promote and foster the growth of its professional members, and to support the integration as professionals of all future translators and interpreters into the market.

Pursuing this thought, APTRAD is holding its first International Conference on June 18-19, 2016. Taking advantage of the main festivities of our city in that month, we will try our best to turn this event into a big party, welcoming all translators, interpreters and linguists in general to join us in our beloved hometown – Porto.

The theme of the conference will be “Stages in the career of a freelancer” and will tackle the different phases in the career of a professional freelance translator and/or interpreter and what’s expected and required at each stage. We will have renowned speakers who will certainly inspire all of us with their knowledge and experience in several areas of our profession.

The organisation of this event becomes much easier with the valuable help of our partners in which ProZ.com is included as an essential reference in the career of so many professionals. A big thank you on behalf of APTRAD.

Feel free to visit our website at www.aptrad.pt and more specifically the conference website at www.aptrad.pt/conference/conference and drop us a line if you need help from us. See you in Portugal, in June!


About Paula RibeiroPaul Ribeiro

Paula Ribeiro started translating in 1997, and since then she knew that this was the career she wanted to pursue! She graduated in 2006 with a Master’s Degree in Specialized Translation and Interpretation with English and French as her working languages, and later Spanish as her third language. She is currently pursuing a postgraduate degree in Computer Assisted Translation.

In 2010, Paula decided to create her own company – Crossingwords – and to undertake translation and interpretation as her main occupation, always maintaining her education and training as a key part of her professional and personal development.

As an event organizer, Paula has planned several conferences on both a national and international scale, including the 2013 ProZ.com International Conference.

Since February 2015 Paula has been one of the founders and the President of APTRAD, the Portuguese Association of Translators and Interpreters, a formally constituted non-profit organisation based in Porto.


Did you know?

You can find APTRAD’s international conference listed on ProZ.com’s translation industry events calendar, along with dozens of other language and translation-related events that are scheduled to take place this year, ranging from workshops or seminars, to powwows, to regional events, to major international conferences.

See the announcement: http://www.proz.com/topic/298930

ProZ.com teams up with TM-Town Reply

proz_tmtown_merger_final (2)Since 2014, TM-Town creators Kevin Dias and Nate Hill have sought to provide translators with tools to better manage their linguistic assets and meet clients who are looking for language professionals in their specific areas of expertise. These kinds of services are at the core of ProZ.com’s mission statement to give translators the resources and opportunities to grow their businesses and improve their work. The ProZ.com team is happy to announce that as of April 13th, the site will be joining forces with TM-Town in the hopes of better serving translators. See the announcement »

On behalf of ProZ.com, I want to welcome Kevin and Nate to the ProZ.com community. TM-Town’s platform is constantly being improved and updated with better tools designed with language professionals in mind, and we are excited to see what will come next.

Welcome to the team, Kevin and Nate!

A silver bullet against translation scammers 1

Scammers who prey on translators will not go away. They operate under fake names, pretending to be clients, and cheat translators out of their work or money. The community has taken on the task of creating resources and sharing information about these scams with impressive results, creating an abundance of posts raising awareness about scams targeting translators. The oldest such article I could find dates back to January 2011, and since then they have multiplied. There are also discussion hubs like ProZ.com’s Scams forum in which information about scammers is shared on a daily basis. I think it is safe to say that creating content to fight this blight is a step that has been successfully taken.

As the manager of ProZ.com’s Translator scam alert center since 2011, I have been in touch with people that have fallen for scams for a long time. A pattern that stands out is that only those who are unaware of online scammers fall for scams. Knowledge of online scams and risk management procedures, in this case, works like a vaccine that makes the one exposed to it immune to scams. The knowledge is out there and it’s being shared, but not everyone may be exposed to helpful information in regards to spotting scammers.

No amount of posts about known scammers will prevent new scammers from finding new victims, but a solid method for risk management method may. I would like to propose the following steps as the silver bullet for risk management:

  1. If you are offered a job that does not make sense to you, does not match the service they offer, is below your rates, etc., simply dismiss it.
  2. If you are offered a job that you find interesting, ask for verifiable contact information.
  3. Once you receive verifiable contact information, check it until you are sure you know who you are dealing with.
  4. After that, check payment practices and other information (for instance in the ProZ.com Blue Board).

Anyone who fails any of these checks should be deemed too risky for collaboration. This doesn’t mean they are confirmed scammers, they are just too risky to consider doing business with them.


Have you ever been the victim of a translation-related scam? If so, what could you have done differently to prevent it?

Translator training: You have the knowledge, ProZ.com has the tools Reply

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Translators and interpreters make intercultural communication possible through language, sharing ideas and concepts with people throughout the world. It is important that they understand the substance of translated material, use up-to-date software and platforms, and keep an eye on new tendencies in the industry.

The ProZ.com training platform helps beginning and  experienced professionals alike to develop their skills and reach new levels in their careers. Sessions are offered one-on-one, live, or on-demand for greater flexibility in delivering content to translators, interpreters and language professionals. ProZ.com trainers are experienced freelancers and outstanding members of the ProZ.com community who have decided to share their knowledge and expertise with their colleagues through the site’s training platform.

More than 30,000 site users have participated in training sessions proposed through the ProZ.com training area. One of the most beloved training formats – webinars – are always of interest to translators as they allow site users to communicate with the trainer directly and get answers to their questions live. Webinar attendees also enjoy unlimited access to the video recording of the session as well as any course materials. Participants are awarded certificates of attendance after these sessions, some of which can be verified as credentials at ProZ.com.

Another great source of knowledge for translators and interpreters are tutorials on ProZ.com, as well as videos recorded during the site’s free webinar weeks. You only need an Internet connection and a headset/speakers to attend, and videos, can be watched in your free time and at your own pace.

“Being a trainer helps me in my own professional development. It is a great opportunity to share what I know with other translators.”

Over the past few years, trainers from 45 countries have generously shared their knowledge and expertise through ProZ.com’s training platform, on topics ranging from business skills and marketing to software and translation tools, services and specialization, project management, industry trends, and more. Among these trainers are experienced and well-known conference speakers; experts in medical, legal, technical, literary, and environmental fields; experienced marketing specialists; and technology aficionados. Despite their varying backgrounds and specialties, these trainers all share a passion for the translation profession, endless curiosity, readiness to take a risk with a new service, and a willingness to share what they have learned with their colleagues.

“I have been a trainer at ProZ.com since 2010 and have enjoyed it immensely. The ProZ.com Training Department provides an intuitive webinar platform as well as feedback and ideas for trainers to ensure success.”

Becoming a ProZ.com professional trainer requires no previous knowledge or experience with e-learning technologies, and the course creation process offers helpful tips and comprehensive guidelines on how to create an effective promotional page for a new training.

“The amount of support I get from the ProZ.com team is what has kept me as a trainer here for 5 years, even though I have my own web-based school.  I love the ease of the communication, the extraordinarily good suggestions, the initial in-depth discussions we had when I was just starting, and the intelligent comments I receive today. Thank you for encouraging me to  become a trainer, making it possible afterwards, providing the specialized platform and technology support, creating the marketing packages, and – best of all – giving me the opportunity to work with an amazing team!”

The new year has come bringing a lot to the translation industry. Let’s learn together about new tendencies and tips for translators through training at ProZ.com.


About HelenHelen

Helen Shepelenko is a ProZ.com staff member working out of the site’s office in Kharkiv, Ukraine. As the manager of ProZ.com’s training area, Helen oversees the recruitment of new site trainers, and reviews proposals and suggestions for courses offered through the platform. If you are an experienced language professional and are interested in sharing your knowledge with the ProZ.com community, please contact Helen through the Trainers section of the site: http://www.proz.com/translator-training/trainers/

The ProZ.com Translation Center Platform: LSPs beginning to sign on Reply

A humanitarian tool evolved to manage commercial work

On May 21 it was announced that the platform developed for Translators without Borders was made available to ProZ.com corporate members. This note will describe briefly the road traveled since then, and another one, to be released in the next few days, will focus on the path ahead.

Several translation companies have adopted it for the management of their translation operation and they have posted a total of almost half a million words during November and almost as much during the first two weeks of December.

The corporate members using the translation center for the management of their operation are the ones guiding the evolution of the platform by means of their requests, suggestions and patterns of use. To them goes our gratitude.

Logo Traduality

“The ProZ.com Translation Center has helped us a lot in avoiding long e-mail conversations. We can now have all project information such as delivery deadlines, instructions, source documents, support documents, and even follow-up commentaries in the same place. This has proven to be very helpful for our outsourced and in-house translators.” – Diego Achío, Traduality Language Solutions

Managing clients and project managers

Since in the TWB operation most jobs are created by administrators and the clients themselves (the humanitarian organizations), adapting to the commercial operation required a significant redesign of the project manager and client roles.

PMs don’t have the universal access enjoyed by administrators, but they can create work orders and access and manage the work orders and jobs they create. They can also be invited to jobs created by other PMs or administrators.

The companies managing instances of the translation center have ample control of their operation. In particular, clients are usually excluded from commercial instances (you can even prevent translators from knowing the client name), but you can optionally give some client representatives limited access to the platform, to oversee work order status and download files without getting any access to translators.

 

Logo OneDocument“We have been working with our own customized Translation Center for about 2 months now and the experience could not be better! Now we have our own marketplace from which we can manage our translators, allocate our projects and get full control of the deliverables, with 100% traceabilty. It has streamlined our processes and our translators and PMs are all excited about the features the tool is packed with.”  – Miguel Ángel Reyes Riera, Managing Director, OneDocument, S.L

Managing of translators

You can now organize your translators in teams, creating as many teams as you want, and assign members of your pool to act as translators and/or job managers in the team. You can also manually assign each task to a member of the selected team.

You can associate every job with all eligible translators (for instance all translators in the appropriate language pair) or with the members of a team. You can also add more translators on the “manage invitations” page by typing their names or email addresses.

If you decide to invite translators to evaluate and accept your tasks, you can modify the order of the notifications (by dragging and dropping the names), the number of invitations that will be sent in each batch and the time interval between invitation batches, as

You can also label as junior some translators, who will not be automatically included in the pool to be invited to jobs.This makes it possible to have non-preferred translators who may be useful if none of your primary translators are available. It is also possible to keep new translators in this level and have their work reviewed by senior ones, until the point when you trust them enough to move them to the senior level.

 

Logo Betaplan

 “We are very pleased with the implementation of the Workspace platform, including support and suggestions for improvement. It certainly has helped us to better control the actions and communication with our team of linguists in our routine activities to better meet the expectation of our customers.”  – Alberto Cury, Betaplan Translation Owner

 

Managing the work

It is now possible to select among a variety of task typed for each task of your jobs, such as translation, review, editing, post-editing and QA. Multistage (translation, editing, QA) jobs into several target languages is also supported.

It is also possible so select both source and target languages not currently supported by translators in the system, and then invite service providers working in these language pairs.

Flexibility was also provided for the management of files, enabling the upload of files or the instructions for reaching files in another platform, both for source, target and reference files. This lets you create and assign a project while waiting for the final source files as well as respect client restrictions regarding the management of their files, and it is also appropriate for creating a work order from a mobile device with bandwidth or file handling limitations.

The translation center includes some financial tools to assist companies to keep track of purchase orders, invoices and payments in a way that is integrated with the projects managed through the site

When an instance of the translation center is created for your company, you can personalize it by uploading your company’s logo and name, as well as the support email address. You can also customize the format of the order numbers entered for your work order.

At the bottom of all translation center pages you will find a couple of links about Privacy and Security respectively. Click on any of them to learn more about these issues and contact ProZ.com if you need additional information.

 

 “Since starting my translatLogo TransParsion business “Transpars”, I have always been looking for a qualified developer to develop a fully-automated website for my translation agency. And now I see the Proz guys have made all I need. With this awesome Translation Center, all you need is just a translation project and a database of translators.”  – Mostafa Dehqan, CEO & Founder of TransPars Translation Services

 

To learn more and get access

A landing page including videos has been released with the purpose of explaining it operation to potential users, including outsourcers and translators. Also, a support page was created, including FAQs and detailed operational procedures.

If you routinely outsource translation work, we invite you to experiment with this platform, and to use it within your company if it suits your business. If after trying it out you find you have questions or feature requests, we would be happy to hear from you. To do so you can  contact me or send a support request

Guest post: Teaching translation project management 2

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Nancy’s e-book won this year’s award for best translation-related book.

As promised, I’m happy to present the first installment of our guest blog post series featuring recipients of this year’s ProZ.com community choice awards. First up is Nancy Matis, who won the award for best translation-related book for her e-book entitled How to manage your Translation Projects. The print version, available in French, can be purchased here.

Nancy has been involved in the translation industry for about 20 years, working as a translator, reviser, technical specialist, project manager and teacher, among other roles. She currently manages her own translation company based in Belgium and teaches translation project management at four universities. She has conducted seminars at numerous universities on this subject across Europe, and has also been involved in designing and evaluating training materials for future translators and project managers.

In this guest post, Nancy discusses some techniques she uses in teaching translation project management to her students, and explains why this is a useful skill for project managers and translators alike.


TPM_checklistTeaching Translation Project Management (TPM) is really thrilling. One of the aspects I most enjoy is that the majority of my students are highly interested in this topic. The challenge lies in the breadth of the subject and the wide variety of translation requests it encompasses. Every project is different, every company (whether an end client or a translation agency) has its own management methods, and every project participant has their own concerns depending on the role they play.

The way I approach TPM with MA students is to describe the theoretical life cycle of a translation project, and in-between, to add as many counter examples as I can. The goal is not to teach them just one way of managing their projects, but to open their minds to this vast area while pushing them to know how to adapt to any situation, as project managers or translators, and as employees or freelancers.

TPM is not only useful for future project managers. All participants in a translation project have to manage their own tasks. That’s why it’s essential to include concepts that apply to all of them and to target explanations at specific job profiles.

For instance, the subject that students find the most appealing in the main is pricing. I usually start by showing them several examples of price grids and explaining that, as project managers working in translation agencies, they will probably have to refer to grids to prepare new quotations. This gives me an opportunity to illustrate any rate variations based on source and target languages as well as the project domain (legal, medical, economics, etc.), style (technical, marketing, etc.) and category (documentation, software, multimedia, etc.), and the tasks involved (not only translation and revision, but also desktop publishing, illustration mock-up, testing, etc.) according to their level of
complexity. From there, we explore how translation companies establish their rates and how these future professionals can define their own and present them in a customised price grid. We talk about prices based on estimated costs and briefly introduce the notion of gross margin. Afterwards, we check in detail how to set up rates based on expected productivity. At this stage, we discuss profitability, which gives us the chance to think about what is and is not acceptable. Depending on how much time I have with the class, we can then go as far as drawing up tables with multiple productivity metrics, several expected hourly (or daily) fees and the resulting word rates. We can do this for translation alone, deciding whether to integrate the use of CAT tools (or even machine translation) or not, or we can include other linguistic steps in the calculation, such as revision and LQA (linguistic quality assurance). Sometimes, we repeat the process for some technical tasks, for example DTP (desktop publishing), focusing on rates for units such as pages and illustrations. We can also end the topic by discussing when we should apply extra charges and increase unit rates, or even debating whether the price reductions some clients require are legitimate.

The goals of this approach are multiple:

  • Make the students understand how rates are set up in translation companies.
  • Prepare them to fix rates as freelancers (even when subcontracting to others).
  • Enable them to decide if they can accept the rates imposed by some clients or translation agencies.

During the course, I teach most of the other TPM topics (project analysis, quotation, scheduling, launching, monitoring, closing, etc.) in the same way, i.e. from various perspectives to ensure I cover as many roles in as many project types as possible. I don’t generally limit myself to successful cases since, whenever possible, I share my experience of some project failures too so we can analyse how these situations could have been avoided. This helps students become aware of the importance of risk management. Examining a range of cases is certainly the most enriching side of teaching project management. As I work in parallel on new projects in my other day job, I can constantly update the examples and exercises I give my students. That’s why the Translation Project Management programme is constantly evolving.


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Nancy Matis, author of this guest post

Thanks for sharing this post with us, Nancy!

For those interested in learning more about this topic, be sure to check out Nancy’s website, which is dedicated to the subject of translation project management, at: http://www.translation-project-management.com/

The How to manage your Translation Projects e-book is also available for purchase in the ProZ.com books section: http://www.proz.com/books/91/How-to-manage-your-translation-projects

Stay tuned for upcoming guest blog posts featuring winners of the 2015 ProZ.com community choice awards. Feedback on this blog post and suggestions for future posts can be made below or tweeted to @ProZcom