Community choice awards: Have you voted yet? Reply

Voting is open in the 2017 ProZ.com community choice awards through the end of July. If you haven’t seen the great people and resources nominated this year, you can do so here. Be sure to cast your votes for your favorites. And check out this short video about the awards, by ProZ.com member and CCA nominee Fi2Pro:

Managing your clients in the translation center powered by ProZ.com Reply

Your clients in the translation center

The translation center will let you define the clients on whose behalf the useful work is done on the platform.

Clients in these pages are just information in the database, but it is also possible to invite representatives, called client contacts, for one, several or all your clients, with a configurable level of access.

A setting parameter will let you define the client visibility towards service providers. Depending on this setting, the identity of the client will be visible or invisible  to the providers working on a job.

Several standard fields are provided for the client contact information, and you can add any number of custom fields for additional data on the client.

Providers options

You can also define the team invited to jobs created on behalf of this client. The following options are available:

  • No preferences: The default value, will have no impact on the invitations
  • Default to members of a team: When a job for this client is created, the team selected in this setting will be the default choice of providers, but it will be possible to overrule this setting.
  • Force members of a team: the selected team will be invited to the job.

The last option is useful in cases where you let the client contacts create a work order, but you want complete control on the providers invited to the corresponding jobs.

Reference information for clients

There are a couple of cost-effective tools for uploading reference information to be later assigned to several jobs.

  • Projects can be associated to one or more work orders, and you can use them to post instructions that will be entered once for the project and then will be displayed in all jobs created for the client that are associated with the project.
  • Client files can also be upload for the client, and then be automatically presented as reference information in all jobs created for the client. Each file can be associated with a category (glossary, reference, style, TM and other).

Client contacts

Client contacts are actual people who are optionally invited to the translation center in order to represent a client in the platform.
A setting parameter will let you define whether client contacts, if invited, will be able to create work orders and have access to jobs and clients. If this access is not granted, client contacts will only be able to access work orders and monitor their status
There are two possible roles for client contacts:

  • Administrators: have access to all jobs created on behalf of the client
  • Users: have access only to the jobs created by them, or where they were specifically invited

The translation center powered by ProZ.com is used by Translators without Borders and several commercial translation companies to deliver millions of translated words every month. This platform is made available to all ProZ.com Business members. If you want to learn more about this platform, please submit a support request and I will contact you.

Guest post: What to do when clients ask for an impossible deadline Reply

Every once in a while, you get to encounter translation projects who want to tie you to impossible deadlines. They ask you to complete the project or a part of it within a timeline that is clearly unrealistic. Worse, there are those who ask you to expedite a project for earlier submission even when a deadline has already been agreed upon earlier. What do you do in these situations? How do you deal with the clients?

Consider the following pointers:

1. Be sure to clearly inform the client about the deadline problem, present the reasons, and state what you can realistically do.

Obviously, if you are made to work on a project that you reasonably cannot do, you have to make it clear that it is not doable. Never commit to doing something you are not capable of doing. Give your reasons and let the client know the realistic output you can offer. It’s very important to clarify this to avoid problems later on. You also need to cite concrete parts or aspects of the project that make it difficult to work within the given deadline.

2. Negotiate and try your best not to lose the project.

As you explain to the client that the deadline is just too difficult to meet, you also have to offer a compromise. Break down the different components of the project to carefully propose adjustments. More often than not, you will be able to convince the client that you can submit some considerable partial output within the “impossible deadline” instead of having to extend the deadline for the entire project. There could be tasks that can just be finished later on as long the core part of the project is completed. Moreover, don’t think that you should immediately drop the client because they are “impossible to work with.” Often, these clients just need some explaining for them to understand that their demands are impossible to meet.

3. Make sure there is a written agreement stating all the terms of the project.

After negotiating and coming up with a workable agreement, make sure that you have all of the terms in writing. Usually, clients who don’t seem to have a realistic sense of project completion times easily change their minds. You can’t afford to be whimsically dragged to a new deadline or be forced to submit some things earlier than the appointed date.

4. Take control and work efficiently.

Once a compromise is reached, proceed to completing the project mindfully and efficiently. Avoid acting like a victim or someone being made to work beyond your capabilities. Have the mindset of someone who is in control.

5. Be open to suggestions.

This is not a contradiction to being in control. Being receptive to ideas from others can help you tweak processes to do things more efficiently and quickly. “Sometimes other people have great suggestions that can help you see things more clearly. When you’re under pressure, it helps to have the backing of a supportive team,” says Sean Hopwood, President of Day Translations. “We’re often asked to complete projects earlier than agreed, and we often do. It helps that we have such a diverse team of talent to contribute and come up with creative ways to solve the problem.”

6. Learn from the experience.

Be sure to learn something from the experience. There’s always something the challenge imparts. These will help you deal with the next similar impossible client demands in the future. The experience will let you gauge your or your team’s actual capacity to handle demanding projects. A failure lets you see your mistakes (including the possibility that you may have underestimated the difficulty of the task) while a success gets you motivated and serves as a good credential useful for attracting more clients in the future.

When faced with an impossible deadline, it only makes sense refusing to work within such an impossibility. It’s, after all, impossible. You have to ask for compromises or adjustments and then work on the compromise as efficiently as you can. Also, don’t forget to learn from the challenge of working on a project with an “impossible deadline.”


Today’s guest blog post is by Bernadine Racoma – an experienced blogger, writer, and researcher who particularly loves working on topics involving the Internet, online solutions, app development, and translation services. She is also an advocate and mother to 7 successful children.

Making an appealing “About me” section to win more projects on ProZ.com Reply

Anastasia Kozhukhova is a certified English to Russian translator specialising in legal, marketing and website content and member of the Union of Translators of Russia, the ProZ.com Certified PRO Network and IAPTI. Her work with high-end clients in different countries and partnership with UK-based marketing experts has given her invaluable insights into international marketing and current business trends, which she actively implements in her translation business. Anastasia also runs business training for translators, helping them to increase their income and boost their professional standing.


ProZ.com can be an invaluable tool for freelance translators. From start-ups to established agencies, from individuals to multinational corporations, it can be a significant source of both one-off and regular clients. Knowing this is one thing, but making sure you stand out from the crowd can be quite another. Why should a client choose you over another translator with the same languages? Your profile is your virtual shop window, and it needs to make an impact.

When I started out, I had no idea what clients were looking for in a translator profile. It is no big surprise, then, that my quote response rate was not what I was hoping for. I attended marketing conferences, took courses, signed up for coaching with a London-based specialist and put all of this knowledge to the test in the translation industry.

I wanted to make my About Me page really stand out, as this is the first thing a client sees when he or she clicks through from my quote, so I decided to structure it as a landing page.  This included using HTML, which I was not at all comfortable with – I’m sure you know the feeling. I enlisted the help of a web designer, who suggested a number of ways to make working with HTML much easier. I will explain how to get started, what to avoid and how to overcome technical difficulties in my webinar, ‘How to Make an Appealing “About me” Section to Win More Projects on ProZ.com’.

Once you have some basic HTML skills, it’s time to think about the appearance of your About Me landing page. A successful landing page is visually striking with high-quality marketing content. Professional, relevant images also have a big impact, as they create a connection with your potential client. It is always a good idea to break up larger chunks of text, too, and use icons and maps to highlight statistics and make your message clear and easy to read.

Putting all of this into practice resulted in an average of a response for every 5-6 quotes in my own translation business: a huge improvement on my previous untargeted, uninspired profile.

Are you ready to supercharge your About Me page and boost your quote response rate?


For more tips on creating a stunning and successful About Me section on ProZ.com, be sure to check out Anastasia’s webinar on this subject which will take place on May 30th.

Learn more here »

Improved messaging and invitations in the translation center powered by ProZ.com 1

New features and tools have been added to the translation center powered by ProZ.com and made available to ProZ.com Business members

Improved messaging

  • Messages can now be posted from a work order or a job, addressed to all players or to administrators or even to individual translators. You can also filter the messages exchanged based on their visibility.
  • It is also possible to reply to messages directly from the “last messages” tab in the dashboard, including the messages posted by translators from the page where jobs are offered to them.

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Improvements to invitations

  • Several improvements were introduced to the pages used for inviting and assigning translators to accept a posted job, including a more intuitive navigation among them.
  • When a team or a set of providers are picked for the queue of a job, all other eligible providers can now be added to the queue, in case the originally selected translators did not accept the invitations.
  • You can have invitations sent manually to this team, selecting how many invitations should be sent at time and the minutes between batches of invitations. Translators can also be manually invited from the pool.
  • You can modify the order of translators in that pool by clicking and dragging their names up or down, send messages to translators, manually add or remove translators to the list of candidates for invitation and even deactivate an invitation already sent.
  • Invited translators will access a page where they will have access to the available information and will be able to exchange messages with the job posters.
  • Depending on the configuration selected when the job was created, invited translators will be able to directly accept a task, or the assignment will be manually done by the job posters (generally based on the messages received from the invited translators).

blog_invitations

Clients and teams

  • Teams are a powerful feature in the translation center, that lets you group your service providers in accordance to whatever criteria you select, in such a way that any service provider can be in none, one or many teams. Whatever is needed for your operation.
  • It is now possible to associate a client with a given team, either as a preset value or as a forced option, so that when a PM (or even a contact from the client) creates a work order, the translators contacted will belong to the team pre-selected for the client in particular.

blog_job_options

Other improvements

  • It is now possible to upload files of up to 25 MB, up from a previous 10 MB limit.
  • Instructions can now be posted in projects, work orders and jobs, and they will be also presented to translators in the page where the assignments are offered to them.
  • Providers are now presented in a tabular format, alphabetically sorted, with page sizes of 15, 50 or 100 translators per page. A link to the translators’ ProZ.com profile is provided.

The translation center powered by ProZ.com is used by Translators without Borders and several commercial translation companies to deliver millions of translated words every month. This platform is made available to all ProZ.com Business members. If you want to learn more about this platform, please submit a support request and I will contact you.

Open road interview series: Eszter Lelik. Interpreter, translator, winner of a new car 2

Eszter Lelik

Eszter Lelik is the subject of this latest installment in the Open road interview series. Eszter is an English to Hungarian interpreter and translator from Hungary, and was also the grand prize winner of a new Nissan Juke. Her win was announced on 10 January, 2017 in a live broadcast from ProZ.com headquarters in Syracuse. Congratulations, Eszter! On to the interview:


Q. First, the most important question: Where’s the first place you will go in your new car?

Well, I wish I could go on a longer trip with the new car but this is a very busy season for me as interpreter and translator so I can think in terms of a short ride only. So I decided to go to Lake Balaton and visit some friends there.

Q. Now, from your website I see that you have over twenty years of experience as a translator and interpreter. What kind of changes have you noticed in your work and in the industry during the course of your career?

In the course of the past 23 years as it is quite understandable many things have changed. When I started my career, a few years after the political transition here in Hungary, very few people could speak and did speak foreign languages. There was a high demand for interpreters and also for translators in my case, as I worked at that time at one of the Big 6 companies mainly due to the privatization processes where all the documents had to be translated into English. Now, more than 20 years later a new generation grew up, these young people, or rather their parents, realized the importance of foreign language skills so the majority of them speak English, but quite often a second foreign language as well. The multinational companies use English as their corporate language (even if it is e.g., a German company), thus the need for translation has greatly decreased. Nevertheless, considering my specific areas of expertise and the fact that I am doing mainly simultaneous interpreting, plus working not only in English but also in German, I am optimistic about my personal perspectives.

Q. You’ve interpreted for some impressive brands and organizations. What do you find most rewarding about your work as an interpreter?

To become an interpreter has always been my dream. Now, more than two decades after the start of my career I am still certain that I have the best job in the world, at least the right one for me. I like independence, intellectual activity, constant learning, and travelling, always meeting new and interesting people. I have worked for/with famous politicians, celebrities, artists and I sometimes I am amused by realizing that most of them have already disappeared from the public life, from the stage, and I am still here.

Q. Are you optimistic about the future of the language industry?

In my previous answer I have mentioned already what I think of my own future, the future of my career. To be quite honest I am not optimistic at all concerning the future of the language industry in general. With all the translation memories, interpreting gadgets and the obsession with saving money on everything to the detriment of the quality, I think in about 10 years’ time lots of translators and interpreters will be left without any assignment, or paid much less than today.

Q. The theme of this campaign was ‘The Open Road’. What is next for you in your career?

Open Road for me means new challenges, opportunities and many new things to explore.  I think in our profession constant learning has to be the first priority. Thus, for me, deepening my knowledge in some specific areas, like medical and legal areas, is very important. Learning the use of CAT tools would be also necessary and also modernizing  my website is there on my agenda.

Eszter Lelik 2

 

Thanks Eszter for your time, and congratulations once again.

All interviews in the Open road series can be seen at http://www.proz.com/open-road.

5 Translation Conferences you might attend in 2017 2

Pieter_Beens
Pieter Beens is a freelance translator and copywriter working in English to Dutch, and a frequent guest contributor to the Translator T.O. 

In this post, Pieter takes a look a few upcoming events for translators in 2017.


January has already come to an end. It’s February now and the conference season is about to start. In this article I present to you 5 translation conferences you might attend in 2017. They’re presented in order of date, so this overview can still be helpful if the first few are already past.

The benefits of attending a translation conference

Translating generally is a silent job. Many of us do not regularly meet clients or colleagues in daily life. At the same time it can be difficult to cope with all the changes in the industry or simply have a fresh view on what you’re doing or using day after day. Visiting a translation conference can be a good idea then. They offer you opportunities to meet like-minded colleagues from all over the world. As the conference often takes two or more days, there are a number of sessions, combined with some great relaxing opportunities. So there’s always something to take home for every participant: if you don’t like one presentation, it is compensated for by another.

And then there is the networking part of conferences. During conferences you’re drawn into discussions with forum members, fellow participants and providers of industry-leading software or tools (who in many cases sponsor the organization of the conferences). So don’t forget to take your business cards and networking apps, and exchange your details.

Translation conferences to attend in 2017
elia

EliaTogether, February 23-24, Berlin

EliaTogether is one of the biggest industry events in the European Union. Together is hosted by Elia, the European Language Industry Organization. It is held in a different city in Europe each year. This year it will take place in Berlin on February 23 and 24. The programme contains sessions for translators and interpreters, as well as for freelancers and agencies. Last year more than 300 participants were present, so it will be a huge event.

Registration is still possible. Rates are available at http://2017.elia-together.org/rates/

 

Translation and Localization Conference, March 24-25, Warsaw

tlc

The Translation and Localization Conference in Warsaw is unique. It hosts 350+ guests from all over the world (last year there were 30+ nationalities). The programme is both aimed at translators and interpreters. The TLC is held in Novotel Hotel in Warsaw, a great place to stay with a multitude of options to relax and enjoy great presentations. The location is good as are the facilities.

The TLC is organized by a couple of volunteers from the translation industry. They succeed each year in setting up a great event with several interesting tracks. Visit www.translation-conference.com/ for more information.

 

BP17, May 4-6, Budapest

bp

The Business and Practice Conference in Budapest is a yearly event that is aimed at freelance translators. It is organized by a translator and hosts a schedule full of masterclasses and business related presentations. All professionals that have a say at the conference are people with real hands-on experience as a translator. They therefore share their own knowledge and experiences, which makes this conference great for starters who want to learn more as well as for seasoned translators that want to network and share knowledge. The BP conference is also a kind of promotion for Hungary as the organization offers plenty time to learn to know the capital of Hungary.

Check out the full schedule at http://bpconf.com/

 

FIT Congress, August 3-5, Brisbane

fit

The International Federation of Translators hosts a conference every two years. The flagship conference will happen this year again. It welcomes translators, interpreters and other industry professionals to have their say about disruption and diversification.

The call for papers is still open, so you can try to secure your spot for hosting your own presentation at http://www.fit-ift.org/brisbane-2017/

 

ATA58, October 25-28, Washington D.C

ata

ATA58 is the 58th conference of the American Translator Association. It will be held in Washington D.C. this year. Each year the organization chooses a different location, but all conferences have in common that they are beyond spectacular. It is a typical American conference in that it is big and bold. There is room enough for networking possibilities, while there are also opportunities to meditate, fitness and relax.

During the conference there are options to pass the ATA examination, and the presentations are full of information for translators and interpreters alike.


ProZ.com
 Conference?

If there is a chance, ProZ.com tries to host its own conference each year. In the past the company held conferences in Rotterdam, Stockholm and other interesting cities. The ProZ.com conference is organized by volunteers from the massive translators and interpreters community with support of ProZ.com. This year’s conference is still unknown, but if there will be one it would certainly worth to visit with it’s great sight-seeing and networking opportunities and hands-on knowledge sharing.

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Other translation conferences in 2017

Of course there are many more translation conferences to be held in 2017. They are spread over the whole world and have varying knowledge levels, networking and relaxing opportunities and price tags. Visit an overview of translation conferences in 2017 at https://www.vertaalt.nu/blog/translation-conferences-2017/