ProZ.com Mobile is ready for outsourcers Reply

Since its release in June 2016, ProZ.com Mobile –a native app developed by ProZ.com for use on mobile devices– has been widely used by freelance language professionals to browse jobs, submit job quotes, search for translated terms, participate in KudoZ, polls and forums directly from their phones and tablets.

Now, as announced via ProZ.com forums, the app has been expanded to include a set of outsourcing tools and so give potential clients the option to find service providers on the go.

This new app version allows outsourcers to:

Outsourcer benefits

By using ProZ.com Mobile, outsourcers can significantly improve project management times by finding service providers and assigning projects –especially urgent ones– anytime, and from anywhere.

Freelancer benefits

For freelance translators and interpreters, ProZ.com Mobile is perfect for getting the best out of ProZ.com at any time. Language professionals get and respond to jobs offers while shopping, they participate in forum discussions at lunch breaks, and they even earn KudoZ points that will later help them to stand out in the directory by answering KudoZ questions while waiting for a bus!

Also, in order to facilitate the passing of jobs not only for the agencies that use ProZ.com regularly, but also for end clients out there, new account registration and non-member login have been enabled.

Download ProZ.com Mobile for Android via the Google Play Store, and for iOS via the Apple Store:

 


Inviting service providers to the translation center powered by ProZ.com Reply

This article describes the tools for inviting service providers to your instance of the translation center powered by ProZ.com.

Inviting providers from ProZ.com

  • You can select your providers by means of a directory search performed at ProZ.com with the option Providers → Invite from ProZ.com

  • You enter and submit your search criteria, and you get a ProZ.com directory page in line with the data sent.
  • On this page you select the professionals you are interested in, and then you can define, for each of them, one, several (or all) of the language pairs declared in their ProZ.com profiles.
  • When you submit this page, all selected translators will be invited.

Inviting providers via email

  • By selecting Providers → Invite via email, you will be able to invite translators by their contact data, including providers who do not have a ProZ.com profile.

  • You can invite several translators in one go, and select several language pairs for each translator.

Personalized invitations

  • In the Administration → Settings → Notifications you will find the diverse notifications sent from the translation center.
  • In particular the Invitation to a new service provider option will display the message sent to invited translators, and by clicking on Edit you will be able to create an invitation message better suited to the realities of your company.
  • Besides, each time you send an invitation through the system you will be able to add a specific personalized message.

 

The landing page for invited providers

  • When invited service providers click on the link included in the invitation, they will be brought to a landing page packed with marketing information on your company, including your logo, company name, tag-line, “established in” information, links to your web page and ProZ.com profile and your Blue Board badge.
  • You can view the marketing content on this page by clicking on the bottom-left corner of your instance of the translation center.
  • Below this area, providers will find your recruiting message, described in the next section, and then the buttons for accepting or declining the invitation.
  • If the invited providers’ emails are associated with ProZ.com profiles, the system will connect them with the new translation center profiles.

 

The message presented to invited providers

  • In the page Administration → Settings → Company settings you will find the recruiting message presented to invited providers described in the section above.
  • By clicking on Preview and then on Edit, you will be able to edit this text in line with your recruiting policies.

 

The translation center powered by ProZ.com is used by Translators without Borders and several commercial translation companies to deliver millions of translated words every month. This platform is made available to all ProZ.com Business members. If you want to learn more about this platform, please submit a support request and I will contact you.

A new channel and other improvements in the translation center powered by ProZ.com 2

New features and tools have been added to the translation center powered by ProZ.com and made available to ProZ.com Business members

New Contact us! channel

  • A new channel has been added to the translation center for communications with the site administrators. This new Contact us! feature, accessible from the top Support menu option, will be visible to all the players, including non-logged in visitors.
  • This will close a communications gap in the platform, as there were dedicated channels for issues related to jobs, invitations and assignments, but no messages were possible outside these areas.
  • In particular, there were no ways of communication open to non-logged-in visitors. A CAPTCHA feature has provided in this case to prevent the misuse of this feature by automatic spammer devices.
  • It will be possible to reply directly via email to the messages received through this new channel.

 

Editable invitations and new page on notifications

  • As part of a general overhaul of the translation center’s notifications and invitations, a new ‘Administration’ → ‘Settings’ → ‘Notifications’ page displays several of the messages currently available, with an explanation and a preview feature for each one.
  • In particular, the invitations sent to service providers can now be edited to better adapt them to the needs of the company managing the translation center. To this end, an edit feature has been added, together with the ability to restore the original version in case of need.
  • This page will evolve to include all the notifications in the system, taking into account the many valuable requests for improvements received. Some of the notifications will be editable, and in some cases their use will be personalizable.

Other improvements

  • Email headers were modified for notifications and invitations sent from the site, to get them in compliance with the Sender Policy Framework (SPF)
  • When a message sent through the translation center has an attached file, it is now possible to download the file directly from the corresponding notification email.
  • It is now possible to store default instructions that will be presented as a template each time work order is created, while retaining the ability to overwrite them if needed.

The translation center powered by ProZ.com is used by Translators without Borders and several commercial translation companies to deliver millions of translated words every month. This platform is made available to all ProZ.com Business members. If you want to learn more about this platform, please submit a support request.

Community choice awards: Have you voted yet? Reply

Voting is open in the 2017 ProZ.com community choice awards through the end of July. If you haven’t seen the great people and resources nominated this year, you can do so here. Be sure to cast your votes for your favorites. And check out this short video about the awards, by ProZ.com member and CCA nominee Fi2Pro:

Managing your clients in the translation center powered by ProZ.com Reply

Your clients in the translation center

The translation center will let you define the clients on whose behalf the useful work is done on the platform.

Clients in these pages are just information in the database, but it is also possible to invite representatives, called client contacts, for one, several or all your clients, with a configurable level of access.

A setting parameter will let you define the client visibility towards service providers. Depending on this setting, the identity of the client will be visible or invisible  to the providers working on a job.

Several standard fields are provided for the client contact information, and you can add any number of custom fields for additional data on the client.

Providers options

You can also define the team invited to jobs created on behalf of this client. The following options are available:

  • No preferences: The default value, will have no impact on the invitations
  • Default to members of a team: When a job for this client is created, the team selected in this setting will be the default choice of providers, but it will be possible to overrule this setting.
  • Force members of a team: the selected team will be invited to the job.

The last option is useful in cases where you let the client contacts create a work order, but you want complete control on the providers invited to the corresponding jobs.

Reference information for clients

There are a couple of cost-effective tools for uploading reference information to be later assigned to several jobs.

  • Projects can be associated to one or more work orders, and you can use them to post instructions that will be entered once for the project and then will be displayed in all jobs created for the client that are associated with the project.
  • Client files can also be upload for the client, and then be automatically presented as reference information in all jobs created for the client. Each file can be associated with a category (glossary, reference, style, TM and other).

Client contacts

Client contacts are actual people who are optionally invited to the translation center in order to represent a client in the platform.
A setting parameter will let you define whether client contacts, if invited, will be able to create work orders and have access to jobs and clients. If this access is not granted, client contacts will only be able to access work orders and monitor their status
There are two possible roles for client contacts:

  • Administrators: have access to all jobs created on behalf of the client
  • Users: have access only to the jobs created by them, or where they were specifically invited

The translation center powered by ProZ.com is used by Translators without Borders and several commercial translation companies to deliver millions of translated words every month. This platform is made available to all ProZ.com Business members. If you want to learn more about this platform, please submit a support request and I will contact you.

Guest post: What to do when clients ask for an impossible deadline 1

Every once in a while, you get to encounter translation projects who want to tie you to impossible deadlines. They ask you to complete the project or a part of it within a timeline that is clearly unrealistic. Worse, there are those who ask you to expedite a project for earlier submission even when a deadline has already been agreed upon earlier. What do you do in these situations? How do you deal with the clients?

Consider the following pointers:

1. Be sure to clearly inform the client about the deadline problem, present the reasons, and state what you can realistically do.

Obviously, if you are made to work on a project that you reasonably cannot do, you have to make it clear that it is not doable. Never commit to doing something you are not capable of doing. Give your reasons and let the client know the realistic output you can offer. It’s very important to clarify this to avoid problems later on. You also need to cite concrete parts or aspects of the project that make it difficult to work within the given deadline.

2. Negotiate and try your best not to lose the project.

As you explain to the client that the deadline is just too difficult to meet, you also have to offer a compromise. Break down the different components of the project to carefully propose adjustments. More often than not, you will be able to convince the client that you can submit some considerable partial output within the “impossible deadline” instead of having to extend the deadline for the entire project. There could be tasks that can just be finished later on as long the core part of the project is completed. Moreover, don’t think that you should immediately drop the client because they are “impossible to work with.” Often, these clients just need some explaining for them to understand that their demands are impossible to meet.

3. Make sure there is a written agreement stating all the terms of the project.

After negotiating and coming up with a workable agreement, make sure that you have all of the terms in writing. Usually, clients who don’t seem to have a realistic sense of project completion times easily change their minds. You can’t afford to be whimsically dragged to a new deadline or be forced to submit some things earlier than the appointed date.

4. Take control and work efficiently.

Once a compromise is reached, proceed to completing the project mindfully and efficiently. Avoid acting like a victim or someone being made to work beyond your capabilities. Have the mindset of someone who is in control.

5. Be open to suggestions.

This is not a contradiction to being in control. Being receptive to ideas from others can help you tweak processes to do things more efficiently and quickly. “Sometimes other people have great suggestions that can help you see things more clearly. When you’re under pressure, it helps to have the backing of a supportive team,” says Sean Hopwood, President of Day Translations. “We’re often asked to complete projects earlier than agreed, and we often do. It helps that we have such a diverse team of talent to contribute and come up with creative ways to solve the problem.”

6. Learn from the experience.

Be sure to learn something from the experience. There’s always something the challenge imparts. These will help you deal with the next similar impossible client demands in the future. The experience will let you gauge your or your team’s actual capacity to handle demanding projects. A failure lets you see your mistakes (including the possibility that you may have underestimated the difficulty of the task) while a success gets you motivated and serves as a good credential useful for attracting more clients in the future.

When faced with an impossible deadline, it only makes sense refusing to work within such an impossibility. It’s, after all, impossible. You have to ask for compromises or adjustments and then work on the compromise as efficiently as you can. Also, don’t forget to learn from the challenge of working on a project with an “impossible deadline.”


Today’s guest blog post is by Bernadine Racoma – an experienced blogger, writer, and researcher who particularly loves working on topics involving the Internet, online solutions, app development, and translation services. She is also an advocate and mother to 7 successful children.

Making an appealing “About me” section to win more projects on ProZ.com Reply

Anastasia Kozhukhova is a certified English to Russian translator specialising in legal, marketing and website content and member of the Union of Translators of Russia, the ProZ.com Certified PRO Network and IAPTI. Her work with high-end clients in different countries and partnership with UK-based marketing experts has given her invaluable insights into international marketing and current business trends, which she actively implements in her translation business. Anastasia also runs business training for translators, helping them to increase their income and boost their professional standing.


ProZ.com can be an invaluable tool for freelance translators. From start-ups to established agencies, from individuals to multinational corporations, it can be a significant source of both one-off and regular clients. Knowing this is one thing, but making sure you stand out from the crowd can be quite another. Why should a client choose you over another translator with the same languages? Your profile is your virtual shop window, and it needs to make an impact.

When I started out, I had no idea what clients were looking for in a translator profile. It is no big surprise, then, that my quote response rate was not what I was hoping for. I attended marketing conferences, took courses, signed up for coaching with a London-based specialist and put all of this knowledge to the test in the translation industry.

I wanted to make my About Me page really stand out, as this is the first thing a client sees when he or she clicks through from my quote, so I decided to structure it as a landing page.  This included using HTML, which I was not at all comfortable with – I’m sure you know the feeling. I enlisted the help of a web designer, who suggested a number of ways to make working with HTML much easier. I will explain how to get started, what to avoid and how to overcome technical difficulties in my webinar, ‘How to Make an Appealing “About me” Section to Win More Projects on ProZ.com’.

Once you have some basic HTML skills, it’s time to think about the appearance of your About Me landing page. A successful landing page is visually striking with high-quality marketing content. Professional, relevant images also have a big impact, as they create a connection with your potential client. It is always a good idea to break up larger chunks of text, too, and use icons and maps to highlight statistics and make your message clear and easy to read.

Putting all of this into practice resulted in an average of a response for every 5-6 quotes in my own translation business: a huge improvement on my previous untargeted, uninspired profile.

Are you ready to supercharge your About Me page and boost your quote response rate?


For more tips on creating a stunning and successful About Me section on ProZ.com, be sure to check out Anastasia’s webinar on this subject which will take place on May 30th.

Learn more here »